How is the Lender’s Customer Service Team?
The customer service team is not something that you should just trust from the reviews you read online. It is something you should call and experience first-hand for yourself. You want to find out how responsive they are, how easy to get ahold of they are, and whether they are friendly and knowledgeable.
By finding out how you can contact them you will also know whether you want to work with them or not. You want to keep an eye out for those lenders who really want to work with you and are not just after the money you’re trying to borrow from them.
The quality of customer service and ease of contacting them are both big parts of why you should choose them or not.