Fan of Freshdesk
Prior to Freshdesk, we had no real way to track metrics. Now, with the help of reports we can quickly track our biggest issues and fix them every week. This wouldn’t have been possible without Freshdesk.
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Freshdesk is a cloud-based customer support software that was launched in 2010. Companies like Honda, Pearson, and Cisco use Freshdesk to deliver exceptional customer service. Their powerful solutions unify conversations from email, phone, web, chat, and social media. Their services include integrated live chat, customer support, robust ticketing, and gamification.
Freshdesk focuses on cross-functional team collaboration and their omnichannel engine allows companies to streamline their conversations with customers.
You can customize the services you need using Freshdesk to best connect with your customers without training required and stay on top of questions asked on social media, answer people quicker, and overall build better online and by phone relationships. Additionally, Freshdesk also automates workflows, offers convenient self-service options, and generates reports.
For getting started
Sprout is free for unlimited agents who can manage tickets submitted via phone (through integration with Freshcaller), email, or social media (Facebook and Twitter).
Price: Free
Features:
For standard support
For $15 per agent per month, Freshdesk’s Blossom plan adds collision detection and traffic cop functionality (preventing multiple agents responding on the same ticket), more advanced automation and workflow features, custom ticket views, basic SLA management, and integrations through the app gallery.
Price: $15/agent/month, billed annually
Features:
Everything in Sprout +
For getting efficient
Helpdesk’s Garden plan, priced at $35 per agent per month, adds time tracking, ticket templates, customer satisfaction surveys, canned forms, and escalation emails for SLA violations.
Price: $35/agent/month, billed annually
Features:
Everything in Blossom +
For stellar performance
Freshdesk’s Estate is $49 per agent per month. It supports customized customer-satisfaction surveys, advanced ticket assignment methods, shared ticket ownership, multiple SLA policies, dynamic ticket forms, support for multiple products, and Freddy (Freshdesk’s AI engine).
Price: $49/agent/month, billed annually
Features:
Everything in Garden +
Perfect for enterprises
Finally, the Forest plan from Freshdesk delivers advanced features such as HIPAA compliance and IP whitelists for both customers and agents for $99 per agent per month.
Price: $99/agent/month, billed annually
Features:
Everything in Estate +
There are also Omnichannel solutions that combine Freshdesk with Freshchat and Freshcaller, with prices starting at $79/agent/month and going up to $139/agent/month. All plans come with a 21-day free trial.
Prior to Freshdesk, we had no real way to track metrics. Now, with the help of reports we can quickly track our biggest issues and fix them every week. This wouldn’t have been possible without Freshdesk.