Avg. Rating: 5.0 (1 review)

Freshdesk is a cloud-based customer support software that was launched in 2010. Companies like Honda, Pearson, and Cisco use Freshdesk to deliver exceptional customer service. Their powerful solutions unify conversations from email, phone, web, chat, and social media. Their services include integrated live chat, customer support, robust ticketing, and gamification.

Freshdesk focuses on cross-functional team collaboration and their omnichannel engine allows companies to streamline their conversations with customers.

You can customize the services you need using Freshdesk to best connect with your customers without training required and stay on top of questions asked on social media, answer people quicker, and overall build better online and by phone relationships. Additionally, Freshdesk also automates workflows, offers convenient self-service options, and generates reports.

  • TIME IN BUSINESS: Since 2010
  • # OF CUSTOMERS: Over 150,000

1 (866) 832-3090 1250 Bayhill Drive, Suite 315 , San Bruno, CA 94066, US
Call Center: 24 hours a day, 7 days a week
Support Offered:
  • Email Support
  • Live Chat
  • Social Media
  • FAQs
  • Mobile App: App Store and Google Play
  • Call Centre
  • Webinars
  • Blog
Availability: Worldwide

Products Offered

Below are all the products offered by this company.


For getting started

Sprout is free for unlimited agents who can manage tickets submitted via phone (through integration with Freshcaller), email, or social media (Facebook and Twitter).

Price: Free


  • Email & Social Ticketing 
  •  Ticket Dispatch 
  •  Knowledge Base 
  •  Ticket Trend Report 
  •  Datacenter Location


For standard support

For $15 per agent per month, Freshdesk’s Blossom plan adds collision detection and traffic cop functionality (preventing multiple agents responding on the same ticket), more advanced automation and workflow features, custom ticket views, basic SLA management, and integrations through the app gallery.

Price: $15/agent/month, billed annually


Everything in Sprout +

  • Automations 
  •  Collision Detection 
  •  Marketplace Apps 
  •  Helpdesk Report 
  •  SLA Management 
  •  Business Hours


For getting efficient

Helpdesk’s Garden plan, priced at $35 per agent per month, adds time tracking, ticket templates, customer satisfaction surveys, canned forms, and escalation emails for SLA violations.

Price: $35/agent/month, billed annually


Everything in Blossom +

  •  Time Tracking 
  •  CSAT Surveys 
  •  Performance Reports 
  •  Multilingual Knowledge Base 
  •  Custom Apps


For stellar performance

Freshdesk’s Estate is $49 per agent per month. It supports customized customer-satisfaction surveys, advanced ticket assignment methods, shared ticket ownership, multiple SLA policies, dynamic ticket forms, support for multiple products, and Freddy (Freshdesk’s AI engine).

Price: $49/agent/month, billed annually


Everything in Garden +

  •  Round-robin Routing 
  •  Custom Roles 
  •  Portal Rebrand 
  •  Custom Reports and Dashboards 
  •  Customer Segments and more


Perfect for enterprises

Finally, the Forest plan from Freshdesk delivers advanced features such as HIPAA compliance and IP whitelists for both customers and agents for $99 per agent per month.

Price: $99/agent/month, billed annually


Everything in Estate +

  • Skill-based Routing 
  •  Sandbox 
  •  Audit Log 
  •  Knowledge Base Approval Workflow 
  •  Agent Shifts  BETA
  •  IP Whitelisting 
  •  Agent Scripts and more

Omnichannel Solutions

There are also Omnichannel solutions that combine Freshdesk with Freshchat and Freshcaller, with prices starting at $79/agent/month and going up to $139/agent/month. All plans come with a 21-day free trial.

Frequently Asked Questions About Freshdesk

What is Freshdesk?

Freshdesk is a cloud-based customer support software that was launched in 2010. Companies like Honda, Pearson, and Cisco use Freshdesk to deliver exceptional customer service. Their services include integrated live chat, customer support, robust ticketing, and gamification.

What does Freshdesk do?

Freshdesk is a cloud-based customer support software that makes customer engagement accessible to businesses of all sizes. You can use their integrated live chat, customer support, robust ticketing, and gamification software to deliver effortless customer service to your customers.

Who are some of Freshdesk's customers?

Freshdesk is used today by over 150,000 companies including Honda, Pearson, UNICEF, Cisco, and Azimo.

Is Freshdesk hard to use?

No, Freshdesk is easy to use. Most bot solutions require coding and are cumbersome to maintain, but Freddy Al, Freshdesk's easy-to-deploy bots track intent and engage with customers to resolve issues faster easily.

What do customers love about Freshdesk?

Agents love Freshdesk for its ease-of-use and managers love the advanced workflow automation, analytics, and self-service management tools to optimize service and support.

Can you connect your tools and data using Freshdesk?

Yes, Freshdesk provides rich APIs for custom integration, ecosystem partner solutions, and 640+ Marketplace Apps for you to connect your favourite tools and data in one place.

Is Freshdesk safe?

Freshdesk is a globally secure platform. Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.

Does my plan include using the app?

All pricing levels also have access to mobile apps for iOS and Android.

How much does Freshdesk cost?

Freshdesk offers 5 pricing plans ranging from a free plan to $99/per agent/per month/billed annually plan, and a great 21-day free trial that allows you to test all key features of the software before you decide if it's the right fit for your company.

Does Freshdesk offer a trial?

Freshdesk offers a 21-day free trial with all features. No credit card required.

Freshdesk Reviews

Avg. Rating: 5.0 (1 review)
Fan of Freshdesk

Prior to Freshdesk, we had no real way to track metrics. Now, with the help of reports we can quickly track our biggest issues and fix them every week. This wouldn’t have been possible without Freshdesk.


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